The Reconnection Club — Privacy Policy
Last updated: May 5, 2026
1. Introduction
The Reconnection Club provides education and community support for parents dealing with estrangement from their adult children. This Policy explains what personal information we collect, why, how we use and disclose it, and your rights.
2. Contact
Email: help@reconnectionclub.com
U.S. Mailing Address: 1321 Upland Dr. 12137, Houston, TX 77043, USA
Canadian Mailing Address: 1047 – 1641 Lonsdale Ave, North Vancouver, BC V7M 2J5, Canada
3. Information we collect
– Name
– Mailing address
– Email address
We require a credit card to sign up, but we do not receive, store, or process credit card numbers.
4. How we collect information
– Directly from you when you register, subscribe, or contact us.
– From service providers that help us deliver our services (see “Third parties” below).
5. Purposes of collection, use, and disclosure
We collect and use personal information to:
– Create and manage your account and subscription;
– Communicate about your account, service updates, meetings, and community moderation;
– Deliver online meetings and educational content;
– Comply with legal obligations and protect the safety of our users and service.
6. Third parties and payment processing
– Payment processing is handled by Stripe; we do not store credit card details. You should review Stripe’s privacy terms for details on how Stripe processes payment information.
– We use Zoom to host online meetings; Zoom may collect meeting and usage data under its terms.
– We may use other service providers (hosting, analytics, email) who process data on our behalf.
7. Cross‑border transfers (Canadian residents)
Some third parties (including Stripe and Zoom) may process or store information outside Canada. By using our services, you consent to such transfers. We require service providers to protect personal information consistent with this Policy.
8. Cookies and tracking
We use cookies and similar technologies for account functionality, analytics, and improving the service. You can manage cookie preferences in your browser.
9. Security
We use administrative, technical, and physical safeguards (access controls, encryption where appropriate, contractual restrictions for vendors) to protect personal information. No system is completely secure; we take reasonable steps to reduce risk.
10. Retention
We retain personal information only as long as needed to provide services, satisfy legal obligations, resolve disputes, and enforce agreements. We delete or anonymize data when no longer required.
11. Access, correction, and withdrawal of consent
You may request access to or correction of your personal information, or withdraw consent where applicable, by contacting our privacy officer at help@reconnectionclub.com. We will respond within a reasonable time and in accordance with applicable law.
12. Breach response
We maintain a breach-response process. If a breach creates a real risk of significant harm to individuals, we will take appropriate steps to contain and remediate it and notify affected individuals as required by applicable law.
13. Complaints and oversight
If you have a privacy complaint, please contact us first, at help@reconnectionclub.com. Residents of British Columbia may also contact the Office of the Information and Privacy Commissioner for British Columbia for information about privacy rights and complaint procedures.
14. Changes to this policy
We will post changes here and, where appropriate, notify users by email. Continued use of the service after changes indicates acceptance of the updated Policy.
(End of policy)